Privacy Policy

Privacy Policy

1. We respect your privacy

(a) Weight Loss & Beyond Pty Ltd (ABN: 70 668 534 423) (Weight Loss & Beyond, we, us, out) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

(c) "Personal information" is the information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

(d) You may contact us in writing at [email protected] for further information about this Privacy Policy.

2. What personal information is collected

(a) Weight Loss & Beyond will, from time to time, receive and store the personal information you submit to our website, provided to us directly or given to us in other forms.

(b) You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

(c) We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(d) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Weight Loss & Beyond collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

(b) By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

(a) Weight Loss & Beyond may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

(b) Weight Loss & Beyond will use personal information for the purposes set out in this Privacy Policy. This may include to:

1. provide you with products and services during the usual course of our business activities;
2. administer our business activities;
3. manage, research and develop our products and services;
4. provide you with information about our products and services;
5. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
6. investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

(c) We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

(d) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

(a) Weight Loss & Beyond may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

(b) If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

(a) Weight Loss & Beyond will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

(b) We process your personal information as a Controller as defined in the GDPR, and in some circumstances, as a Processor where we process personal information on behalf of another Controller.

(c) We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

(d) We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

(e) We will also process your personal information if it is necessary for our legitimate interests, or to fulfill a contractual or legal obligation.

(f) We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

(g) Where we collect sensitive personal information (including Health Information) from you, we do so only in accordance with clause 6A of this Privacy Policy.

6A. Health Information

(a) In providing the Services, we may collect health-related information about you, such as your weight, health history, dietary habits, physical activity, and any other information you choose to share relevant to your health coaching (Health Information).

(b) Health Information is considered "sensitive information" under the Privacy Act 1988 (Cth) and "special category data" under the GDPR. We will only collect, use or disclose Health Information:

1. with your express, informed consent, given at the time you provide that information to us or register for the Services; and
2. where reasonably necessary to provide you with the Services.

(c) You may withdraw your consent to our collection, use or disclosure of Health Information at any time by contacting us at [email protected]. Please note that withdrawing consent may affect our ability to continue providing the Services to you.

(d) We do not use your Health Information for any purpose other than providing and improving the Services, unless we have your express consent to do so, or are required or permitted by law.

7. Your rights under the GDPR

(a) If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Weight Loss & Beyond complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

(b) Except as otherwise provided in the GDPR, you have the following rights:

1. to be informed how your personal information is being used;
2. access your personal information (we will provide you with a free copy of it);
3. to correct your personal information if it is inaccurate or incomplete;
4. to delete your personal information (also known as "the right to be forgotten");
5. to restrict the processing of your personal information;
6. to retain and reuse your personal information for your own purposes;
7. to object to your personal information being used; and
8. to object against automated decision-making and profiling.

(c) Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

(d) We may ask you to verify your identity before acting on any of your requests.

8. Hosting and International Data Transfers

(a) Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia.

(b) You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

(a) Weight Loss & Beyond is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and applicable Australian privacy laws, including the Australian Privacy Principles, and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

(c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable to the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond within 30 days of receiving written notice of your complaint.

12. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We will notify you of any significant changes by posting an announcement on our website and, where appropriate, sending you a direct notification. Changes will be effective 30 days after posting unless otherwise specified. Please check back periodically to review our Privacy Policy.

13. Website

13.1. When you visit our website

When you visit our website www.weightlossandbeyond.com.au we may collect certain information including but not limited to browser type, operating system, website visited immediately before coming to our site, and other technical data. This information is used in an aggregated manner to analyse how people use our site to improve our service. We collect this information in accordance with the Australian Privacy Principles and applicable privacy laws.

13.2 Cookies

(a) We may from time to time use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

(b) Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.

13.3 Third-party sites

Our site contains links to other websites not owned or controlled by us. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. We strongly recommend reviewing the privacy policies of these third-party websites before providing any personal information. Please be aware that Weight Loss & Beyond is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personally identifiable information.